Product Details

Product Details

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• Cake Decorating Icing Pen| Cake Name Writing Pen, Piping Cream Syringe Tip Muffin Cake Cookie Pastry Pen - 1PC (Cake Decorating Icing Pen)
• Simply fill the pen with chocolate,push the plunger and squeeze to write on cakes, cupcakes or pastry
• A fun and indispensable tool to personalize and beautify your favorite desserts
• Perfect for a child to handle as well
• Used for cake and pastry decorating
• Easy to use and clean

Shipping & Return

Shipping & Return

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Shipping Policy

At AUXA® RETAILS, we aim to deliver your orders safely, quickly, and reliably.

• Processing Time: Orders are usually processed within 1–2 business days after confirmation.
• Delivery Time: Estimated delivery takes 3–7 business days, depending on your location.
• Shipping Partners: We use trusted national courier services to ensure timely delivery.
• Tracking: Once dispatched, a tracking link will be shared via SMS/email for real-time updates.
• Delivery Delays: While we strive to meet delivery timelines, delays may occasionally occur due to factors beyond our control (e.g., weather, courier disruptions, remote area deliveries).
• Shipping Address Accuracy: Please ensure your shipping details are accurate. We are not responsible for delays or non-delivery due to incorrect address information provided by the customer.
• Secure Delivery: Please do not share OTPs or confirmation codes with anyone until you’ve physically received your parcel.

Return & Refund Policy

Your satisfaction is important to us. We offer a simple and transparent return policy for damaged, defective, or incorrect items.

• Return Eligibility: You may request a return within 2 days of receiving your order if the product is:
  • Damaged during transit
  • Defective or malfunctioning
  • Incorrect item sent
• Conditions for Return:
  • The product must be unused and in original condition
  • All accessories, tags, packaging, and invoice must be included
  • An unedited parcel unboxing video is compulsory as proof to raise any dispute. Without that, any claims will not be validated.
• Return Process:
  • Contact our support team at care@auxa.in with your order ID and issue details
  • Our team will arrange for return pickup or guide you through the return process
  • After receiving the item, we will inspect its condition
• Refund Policy:
  • Once the returned item passes inspection, we will process a 100% refund
  • Refunds will be credited to the original payment method within 7–10 business days
  • Shipping charges are non-refundable unless the return is due to a mistake from our end
• Note: We do not accept returns for reasons such as change of mind, dislike of product color, or minor delays in delivery.