Terms and Conditions

Welcome

Welcome to www.auxa.in ("Website"), operated by AUXA® RETAILS. By accessing or using this Website, you agree to comply with and be bound by the following Terms and Conditions ("Terms"). If you do not agree with any part of these Terms, please refrain from using this Website.

Please read these Terms carefully before proceeding.

1. Definitions

  • "Website" refers to www.auxa.in.
  • "Company" or "We" refers to AUXA® RETAILS.
  • "User", "You", or "Customer" refers to any person or business entity accessing or using the Website.
  • "Products" refer to goods offered for sale on the Website.
  • "Services" refer to all functions provided by the Website.

2. Eligibility

  • You must be 18 years or older to use this Website.
  • If under 18, use only under parental or guardian supervision.
  • You confirm that you are legally capable of entering into a binding contract under Indian law.

3. Account Registration

  • Account registration is mandatory for placing orders.
  • You are responsible for your account information.
  • We reserve the right to suspend or cancel accounts with inaccurate or misleading information.

4. Use of the Website

  • Use the Website for lawful purposes only.
  • Do not interfere with Website functionality or copy content without permission.

5. Product Information & Pricing

  • Product details are as accurate as possible, but variations may occur.
  • Prices include applicable taxes and may change without prior notice.

6. Orders & Payments

  • By placing an order, you agree to our Terms.
  • We accept UPI, cards, net banking, and COD.
  • High-value orders may require advance payment.

7. Shipping & Delivery

  • We deliver across India using trusted couriers.
  • Estimated delivery: Metro (2–3 days), Others (4–7 days).
  • Do not share OTP before receiving the parcel.

8. Cancellations, Returns & Refunds

  • Cancellations: Allowed before shipping.
  • Returns: Accepted for damaged/incorrect items within 2 days.
  • Refunds: Processed within 7–10 business days to original payment mode.

9. Custom/Bulk Orders

For customized or large orders, contact us at care@auxa.in.

10. Intellectual Property

All content is property of AUXA® RETAILS. Unauthorized use is prohibited. The AUXA® brand and logo are registered trademarks.

11. Privacy Policy

We use cookies and ensure your data privacy. Refer to our Privacy Policy for full details.

12. Limitation of Liability

We are not liable for indirect or consequential damages. Maximum liability is limited to the product's purchase value.

13. Indemnity

You agree to indemnify AUXA® RETAILS from any claims arising from your use of the Website.

14. Governing Law & Jurisdiction

These Terms are governed by Indian law. Disputes fall under courts in Mumbai, Maharashtra.

15. Amendments

We may update these Terms without prior notice. Check this page regularly for changes.

16. Contact Information

AUXA® RETAILS
Safa Centre 604, Sheikh Menon Street,
Opp. Crawford Market, Mumbai – 400002
Email: care@auxa.in
WhatsApp: +91 87670 22999
Hours: Monday to Saturday – 11:00 AM to 7:00 PM